players have experienced through Weekend Events and stress tests

With the launch date approaching quickly, it’s mind-boggling how much the team has been able to accomplish in such a short amount of time. But we can’t take all the credit. You, the community, have helped shape Guild Wars 2 into the game it is today.

On behalf of the team here at ArenaNet, I would like to thank each and every one of you for participating in the Beta Weekend Events and stress tests, for voicing your opinions about the game and your concerns about performance, and for supplying the vital information we need to take care of these issues before launch day. Consider yourselves a part of the team.

Guild Wars 2 engine programmers have made major client-side and back-end improvements over the past couple of months, including several different kinds of optimizations that have led to performance gains. Because we strive to ensure the smoothest player experience possible, we try to implement these changes only when they’ve been appropriately tested to ensure stability. This has led to the fluctuation in performance that many players have experienced through the Beta Weekend Events and stress tests.

Before getting into that, though, you might be asking yourself, “Who is this Bill guy?” I’m part of the Quality Assurance department here at ArenaNet, and I specialize in gathering information from you, the players, about performance and compatibility issues. I make sure that the programming team gets the appropriate information and reproduction steps needed to achieve quick turnarounds with fixes for technical issues. In short, my job is to help ensure that the game is compatible with as many different computer configurations as possible—with solid performance to boot.

We’ve found other issues that can cause similar performance discrepancies. That said, even if it’s an external factor impacting performance, we’re going to work as hard as we can to ensure that your Guild Wars 2 experience isn’t hampered by poor performance. To that end, as issues are reported, investigated, and a fix is found, we will update our knowledge base. That way, the proper information will be made available to those that need it. The knowledge base will also include user-friendly instructions on how to fix performance problems.

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